Reference

Your Rights and Our Legal Commitments

9sports operates under a clear legal framework designed to protect your account, your data, and your interactions on our platform — available where local law permits.

Jurisdiction-Aware PoliciesData Protection StandardsAccount Ownership RightsTransparent TermsIndia-Applicable Conditions

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What Our Legal Terms Actually Cover

9sports Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms of use govern every interaction you have on 9sports — from creating your account and depositing via UPI, Paytm, or PhonePe, to placing a wager on Football Strike or joining a live Baccarat table. These terms define the rights and responsibilities on both sides:

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what we commit to delivering, and what we ask of you in return. Access to services, including account creation and fund transfers, depends on your local law and is available only where local law permits. We do not extend services into jurisdictions where doing so would
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be unlawful. If any clause in our terms conflicts with applicable Indian law, the statutory provision takes precedence. We review these terms periodically, and any material change is communicated to you before it takes effect — not buried in a footnote.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

If something in our terms is unclear, or if you need to raise a legal query about your account, data, or a transaction made via UPI, Paytm, or PhonePe, our support team has dedicated pathways for policy-related matters. We aim to acknowledge every legal or account-rights query within 24 hours, and to resolve it within five working days where documentation is in order.

Team online

Legal Queries by Email

Send detailed legal or account-rights questions to our policy team via email. Include your registered account identifier and a description of the specific clause or issue so our team can respond accurately and without unnecessary back-and-forth.

Live Chat for Urgent Matters

If your account has been restricted or you need an immediate clarification on a policy action affecting your wallet or withdrawals, live chat connects you to a support agent who can escalate to the compliance team the same day.

Formal Complaints Process

For disputes that cannot be resolved through standard support, we maintain a formal complaints pathway. Submit your case in writing and we will provide a written response outlining our position and any remediation steps available to you.

ACCOUNT AND DATA STANDARDS

How 9sports Handles Your Data and Account Security

Every piece of data you provide — from your KYC documents to your UPI handle — is handled under strict access controls and retention policies that align with applicable data protection principles.

Data Collection Scope

We collect only the data needed to operate your account: identity verification details, transaction records from UPI, Paytm, or PhonePe, and session logs. We do not collect data beyond what your account and legal compliance require.

Cookie Policy

Our platform uses session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage or decline non-essential cookies through the cookie settings panel available on any page footer.

Account Security Practices

Two-factor authentication is available on all accounts and we strongly encourage you to activate it. Login attempts from unrecognised devices trigger an additional verification step before access to your wallet or withdrawal functions is granted.

Data Retention Periods

Account and transaction records are retained for the period required by applicable law — typically five to seven years for financial data. Once the retention period lapses and your account is closed, non-mandatory records are permanently deleted.

Requesting Data Changes

You can request a copy of your personal data, ask us to correct inaccurate records, or request deletion of non-mandatory data by contacting our policy team by email with your account ID and the specific change you need.

Third-Party Data Sharing

We share data with payment processors like UPI networks, Paytm, and PhonePe only to complete transactions. No data is passed to advertisers, data brokers, or unaffiliated commercial partners under any circumstance.

Frequently Asked Legal Questions

The questions below address the legal and account-rights situations that come up most often. If your question is not covered here, the contact paths in the section above connect you directly to our policy team, who can provide a written response specific to your account and jurisdiction.

Eligibility depends entirely on your local law. Our services are accessible only where local law permits. Before creating an account, you are responsible for confirming that using our platform is lawful in your location. We may request documentation to verify this.

We collect identity verification details, your registered contact information, and transaction records associated with payments made via UPI, Paytm, or PhonePe. We do not collect data that is not directly necessary for running your account or meeting legal compliance requirements.

Financial transaction records, including those linked to UPI, Paytm, and PhonePe, are retained for the period mandated by applicable law — generally five to seven years. Non-mandatory preference and session data is deleted when your account is closed or on request.

Email our policy team with your registered account ID and a clear description of what you need — whether that is a data copy, a correction, or a deletion request. We aim to respond within five working days once we have confirmed your identity.

When we update our terms in a material way, we notify you before the new version takes effect — through your registered email or an in-account notice. Continuing to use the platform after the effective date constitutes acceptance of the revised terms.

We may restrict or close an account if there is a legal, compliance, or policy breach. If this happens to your account, you will receive written notice outlining the reason. You can submit a formal dispute through our complaints process if you believe the action was applied in error.

Our terms specify the governing jurisdiction for any legal dispute. Where Indian consumer law or statutory provisions conflict with our terms, the applicable statutory provision takes precedence. For unresolved disputes, our formal complaints pathway provides a documented escalation route.

Your Rights and Our Legal Commitments

Reach Us About Policy or Account Questions

Legal Queries by Email

Live Chat for Urgent Matters

Formal Complaints Process

How 9sports Handles Your Data and Account Security

Data Collection Scope

Cookie Policy

Account Security Practices

Data Retention Periods

Requesting Data Changes

Third-Party Data Sharing

Frequently Asked Legal Questions

01 Who can use 9sports services and what determines eligibility?

02 What personal data does 9sports collect from my account?

03 How long does 9sports keep my account and payment records?

04 How do I request a copy or correction of my personal data?

05 What happens if the terms change and how will I know?

06 Can 9sports restrict or close my account and what are my rights?

07 Which law governs disputes with 9sports?

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